With
ED PIP, the Ministry of Health and Long-Term Care is taking coordinated steps to address the challenges patients face in accessing timely emergency department care.
As one of several organizations participating in the initiative, CHQI provides on-site quality improvement consultants to coach and support hospital teams to achieve successful results, while building longer-term capability for improvement within the participating organizations. Additionally, CHQI has been instrumental in developing the central forums and training sessions for the team leads.
ED PIP incorporates a three-pronged approach to support sustainable change.
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Operational improvements: looking at the entire process from the patient’s perspective – from arrival in the ED through to discharge on the in-patient units –to find opportunities for improvement
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Culture and capabilities: having the capabilities required to be successful and a culture that supports continuous improvement
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Performance management: measuring what matters in “real time” and holding each other accountable to clearly understood roles and responsibilities.
Wave 1 began in March 2009 with five hospitals in the Waterloo-Wellington Local Health Integration Network (LHIN) and scaled up to 22 hospitals representing 10 LHINs with Wave 2 in October 2009. More than 30 hospitals are participating in Wave 3 starting in May 2010, with the goal of scaling up to 90 hospitals by 2011.
The impact of ED PIP will be evaluated by the Institute for Clinical Evaluative Sciences in Toronto.
Project Lead: Lori Frampton